Impact evaluation and reporting

We don’t just create evaluation plans, we implement them too. If you have rolled out (or are about to begin) a new project, strategy or even a range of interventions, our impact evaluation service will help you to measure the difference these activities have made to your organisation and, crucially, assess if they have delivered the returns you were hoping for.

We don’t take a ‘one size fits all’ approach to evaluation. Based on your requirements and budget we will design and implement a methodology specifically tailored to measure what matters to your stakeholders.

Suitable for

  • When you want to outsource the implementation of an evaluation plan.
  • Small scale projects that just need an inexpensive survey and report. Here we can skip the evaluation planning stage.
  • Vendors to include in their proposals as independent impact evaluation (a strong differentiator).

The output of this service

  • A list of desired insights, hypotheses, and things to measure.
  • Draft surveys in MS Word initially which can be circulated for sign off.
  • An online survey.
  • Related communications. E.g. Outbound email copy.
  • A report which not only contains your findings, but also your conclusions and agreed actions.

The service components

  • A kick-off call/meeting to:
    • Help you articulate the hypotheses on which your program/ project success depends.
    • Identify appropriate metrics and performance indicators for measuring your hypotheses and assumptions.
    • Define the output that will be needed from the evaluation to satisfy stakeholder requirements.
    • Actions and next steps.
  • Assistance in finding and analysing appropriate objective data from around the business (non-survey data).
  • GDPR-compliant assistance in sending survey invitations, typically achieving high response rates.
  • Setting up online surveys.
  • Designing/conducting baseline and post-intervention evaluation methods (both qualitative and quantitative) including surveys, focus groups, interviews, mystery shopping etc.
  • An analysis vs the pre-agreed list of desired insights, hypotheses etc.
  • An analysis of comments within the survey. Each theme is illustrated using some typical comments (each comment has relevant demographics attributed to it).

The Fire Service College employed the services of Boost to carry out a detailed evaluation of a training course delivered to aspiring Incident Commanders for the Fire Sector to measure Return on Investment. Boost were a pleasure to engage with from the first point of contact and truly understood what the desired outcomes were from the evaluation.  Following a couple of development meetings a range of evaluation questions were developed and course delegates were informed of the detail of the evaluation. Regular, timely and discrete contact was made with delegates to gather detailed information on the benefits of attending the course and how the course had made a difference in their own performance. The Fire Service College are delighted with the results, information provided and the quality of the presentation provided by Boost. The Fire Service College are now using this information as a case study in their new prospectus.

Ted O’Brien

Fire Service College

See also